Privacy Policy

SOIL POP

Privacy Policy

At Soil Pop, we deeply value the trust you place in us when you shop with us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at soil-pop.myshopify.com or make a purchase from us. By using our website or placing an order, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you interact with our store:

Personal Information You Provide:

•        Your full name

•        Email address

•        Phone number

•        Shipping and billing address

•        Payment information (processed securely — we do not store card details)

•        Order history and preferences

Information Collected Automatically:

•        IP address and browser type

•        Pages visited and time spent on our website

•        Referring URLs and device information

•        Cookies and tracking data (see Section 5)

2. How We Use Your Information

We use your information for the following purposes:

•        To process and fulfil your orders, including shipping and delivery

•        To send order confirmations, updates, and tracking information

•        To provide customer support and respond to your queries

•        To send promotional emails, offers, and plant care tips (only if you have opted in)

•        To improve our website, product offerings, and user experience

•        To prevent fraud and ensure the security of your account

•        To comply with legal obligations under applicable Indian laws

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

•        Logistics & Delivery Partners: To ship your order, we share your name and address with our courier/delivery partners.

•        Payment Processors: Your payment details are handled securely by Shopify Payments and/or other authorised payment gateways.

•        Technology Service Providers: Shopify (our e-commerce platform) and other tools that help us operate our store may have access to limited information as necessary.

•        Legal Requirements: We may disclose information if required to do so by law or in response to a valid request from a government authority.

4. Data Storage & Security

Your data is stored on Shopify's secure servers. Shopify is PCI-DSS compliant, ensuring your payment information is handled with the highest level of security. We use SSL encryption across our website to protect data in transit.

While we take all reasonable measures to secure your information, no method of transmission or storage over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

5. Cookies

We use cookies to enhance your browsing experience and understand how you interact with our website. Cookies help us:

•        Remember items in your cart

•        Keep you logged in to your account

•        Analyse traffic and improve our store's performance

•        Personalise content and offers

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

6. Marketing Communications

If you have opted in to receive marketing communications, we may send you emails or SMS messages about new products, exclusive offers, and plant care guides. You can unsubscribe at any time by clicking the 'Unsubscribe' link in any email or by contacting us directly. We will not use your contact details for marketing purposes without your consent.

7. Your Rights

You have the right to:

•        Access the personal information we hold about you

•        Request correction of any inaccurate data

•        Request deletion of your personal data (subject to legal obligations)

•        Withdraw consent for marketing communications at any time

•        Lodge a complaint if you believe your data has been mishandled

To exercise any of these rights, please reach out to us at the contact details provided in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before sharing any personal information.

9. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests related to your privacy, please reach out to us:

Soil Pop

Website: soil-pop.myshopify.com

Email: soilpop.shop@gmail.com

Address: Nashik, Maharashtra, India